If for whatever reason you encounter an error in downloading and printing your QVA Certificate, try refreshing your internet browser. Also, check if your computer has a PDF reader. If your parent is accessing it from the office or any workplace, it is possible that there is a restriction coming from the firewall settings; if this is the case, you may check it at home or go to an internet shop to download and print. You may also email a request letter to [email protected]
to request a copy of the QVA Certificate.